Returns & Exchanges Policy

Return Policy Overview

We want you to be fully satisfied with your Parfum Celeste purchase. If for any reason you wish to return an item, please read the following conditions.

Return Window

Returns are accepted within 14 days of delivery. Products must be unused, in their original condition, and returned with all original packaging, tags, and included accessories. We recommend inspecting your order as soon as it arrives so you have enough time to complete your request within the return window.

Condition Requirements

Items must be unopened, with the seal intact and in the original packaging to qualify for a return. For hygiene and safety reasons, we cannot accept returns or exchanges on items that have been opened, used, or tampered with. Some products, such as final-sale items, may not be eligible for return.

How to Start a Return or Exchange

Contact our support team with your order number, the item you'd like to return, and the reason for the request. Please wait for approval before sending anything back, as items returned without prior approval may not qualify. Once approved, we'll send you instructions for returning the item. We recommend using a trackable shipping service, as Parfum Celeste is not responsible for returns lost in transit.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was faulty, damaged, or sent in error.

Refunds

Once your return is received and inspected, a refund (excluding original shipping charges) will be issued to your original payment method within 5–7 business days.

Exchanges

Exchanges are processed once the returned item is received and inspected. If the item you wish to exchange is out of stock, a refund will be issued instead.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us right away with photos of the product and packaging so we can make it right.