Policies
Shipping Policy
This Shipping Policy explains how Parfum Celeste prepares and delivers the orders placed on www.parfumceleste.com, what delivery costs and how long it takes.
1. Order processing
- 1.1
Orders are processed within 2 business days, excluding weekends and public holidays.
- 1.2
You receive an order confirmation by email when you place your order, and a shipping confirmation with tracking details when it ships.
- 1.3
If an order holds several items, they may ship separately, depending on stock.
2. Shipping within the United States
- 2.1
Free US shipping on orders over $79.99 or 2+ items. On other orders, the shipping rate is calculated and shown at checkout before you pay.
- 2.2
Estimated delivery time is 3–7 business days after processing.
3. International shipping
- 3.1
We ship worldwide at a flat rate of $30 per order.
- 3.2
Estimated delivery time is 7–21 business days after processing, depending on the destination and on customs.
- 3.3
Customs duties, import taxes and any fees charged by the destination country are paid by the customer and are not included in our prices or shipping rates.
- 3.4
Parfum Celeste is not responsible for delays caused by customs clearance.
4. Shipping fragrance
- 4.1
Perfume contains alcohol, and carriers treat it as a flammable liquid. It may travel by ground services, and some delivery options may not be available for it.
- 4.2
Some countries restrict the import of fragrance. If we cannot ship to your address, we will tell you and refund the order in full.
5. Delays
- 5.1
Delivery times are the carriers' estimates and are not guaranteed.
- 5.2
If we cannot ship your order within the time stated, we will email you with a new date, and you may cancel the order for a full refund.
6. Your shipping address
- 6.1
Please check your address at checkout. We are not responsible for orders sent to an incorrect address entered at checkout.
- 6.2
If a parcel comes back to us as undeliverable, we will contact you to arrange a new delivery; further shipping charges may apply.
7. Tracking
- 7.1
Every order ships with tracking. Follow it through the link in your shipping confirmation email, or see Track your order.
8. Lost, stolen or damaged parcels
- 8.1
Parfum Celeste is not responsible for parcels lost or stolen after the carrier confirms delivery. If a parcel shows as delivered but has not reached you, contact us and we will help you with the carrier.
- 8.2
If your parcel arrives damaged, contact us within 48 hours of delivery with photos of the product and the packaging. See the Warranty Policy.
9. Contact us
- 9.1
Questions about shipping: write to support@parfumceleste.com or call (409) 543-3323, Monday to Friday, 9:00 AM to 5:00 PM Central Time.
- 9.2
By post: Parfum Celeste, 8700 Laurel Canyon Rd, Irving, TX 75063, United States.