Policies
Billing Terms and Conditions
These Billing Terms and Conditions explain how payments, charges and refunds work for orders placed on www.parfumceleste.com. By placing an order, you agree to them.
1. Payment methods
- 1.1
We accept major credit and debit cards and the other payment methods shown at checkout. The options may vary by country and device.
- 1.2
Payments are processed securely by Shopify and its payment partners. Parfum Celeste never sees or stores your full card number.
2. Prices and currency
- 2.1
Prices are shown in US dollars.
- 2.2
If your card is in another currency, your bank or card issuer converts the amount and may charge a fee; the final amount depends on their exchange rate.
- 2.3
The price you pay is the price shown when you place your order.
3. Taxes and duties
- 3.1
Sales tax is calculated at checkout where it applies, based on the delivery address.
- 3.2
For international orders, customs duties and import taxes are paid by the customer. See the Shipping Policy.
4. When you are charged
- 4.1
Your payment method is authorized when you place your order and charged when the order is confirmed.
- 4.2
An authorization is a temporary hold. How long it shows on your statement depends on your bank.
5. Pricing and billing errors
- 5.1
We work to show correct prices, but errors can happen. If an item was priced incorrectly, we will contact you before shipping, and you may confirm the order at the correct price or cancel it for a full refund.
- 5.2
We may correct any billing error we find.
6. Declined payments
- 6.1
An order is not processed until its payment is authorized. If a payment is declined, the order may be delayed or cancelled.
7. Fraud prevention
- 7.1
To protect you and the store, we may verify billing or identity details, delay an order, or cancel it if there are signs of fraud.
8. Refunds
- 8.1
Approved refunds go back to the original payment method within 5–7 business days. See the Refund and Return Policy.
- 8.2
Your bank may take a few more days to show the refund.
9. Duplicate charges and disputes
- 9.1
If you think you were charged twice or charged the wrong amount, contact us with your order number and we will look into it and correct any error.
- 9.2
Please contact us before opening a dispute with your bank: most issues are solved faster that way.
10. Promotions and discount codes
- 10.1
Discount codes apply only as stated in the offer, cannot be added after an order is placed, and have no cash value.
- 10.2
We may end or change a promotion at any time; orders already placed keep the price they were placed at.
11. No subscriptions
- 11.1
Every purchase on this site is a one-time payment. We do not bill you again unless you place a new order.
12. Changes to these terms
- 12.1
We may update these Billing Terms. The version in force is the one on this page when you place your order.
13. Contact us
- 13.1
Questions about billing: write to support@parfumceleste.com or call (409) 543-3323, Monday to Friday, 9:00 AM to 5:00 PM Central Time.
- 13.2
By post: Parfum Celeste, 8700 Laurel Canyon Rd, Irving, TX 75063, United States.
