Shipping, Returns & Exchange Policy – Parfum Celeste
Return Policy for Shipping, Returns & Exchanges
Processing & Handling Time
All orders are processed within 2 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking details once your order has shipped.
Domestic (USA) Shipping
Free Standard Shipping on all orders over $150.
For orders under $150, shipping rates are calculated at checkout.
Estimated delivery time: 3–7 business days after handling.
International Shipping
We proudly ship worldwide.
Flat Rate Shipping: $30 on all international orders.
Estimated delivery time: 7–21 business days, depending on destination and customs processing.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Parfum Celeste is not responsible for customs-related delays.
Order Tracking
Once shipped, a tracking number will be provided to monitor your order’s progress.
Lost, Stolen, or Damaged Packages
Parfum Celeste is not liable for packages lost or stolen after confirmed delivery.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.
Returns & Exchanges Policy
We want you to be fully satisfied with your Parfum Celeste purchase. If for any reason you wish to return an item, please read the following conditions:
Return Window: Returns are accepted within 14 days of delivery.
Condition: Items must be unopened, with the seal intact and in the original packaging to qualify for a return.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable service, as Parfum Celeste is not responsible for returns lost in transit.
Refunds: Once your return is received and inspected, a refund (excluding original shipping charges) will be issued to your original payment method within 5–7 business days.
Exchanges: Exchanges are processed once the returned item is received and inspected. If the item you wish to exchange is out of stock, a refund will be issued instead.
✨ Important Note: For hygiene and safety reasons, we cannot accept returns or exchanges on items that have been opened, used, or tampered with.
Shipping Information
Parfum Celeste aims to make every order simple, secure, and timely. We process purchases as quickly as possible so your fragrance arrives in excellent condition. Shipping times may vary based on your location, carrier service, and order volume, but we always work to keep delays to a minimum. Once your order ships, you will receive tracking details so you can follow its progress. Please review your shipping address carefully before checkout, since incorrect information may cause delays or delivery issues. If a package is returned due to an address error, additional shipping costs may apply.
Returns and Eligibility
Our return policy is designed to be fair and easy to understand. Because fragrance products are personal items, returns are usually accepted only when items are unused, unopened, and in their original packaging. To qualify, the request must be made within the stated return window after delivery. Products that show signs of use, damage caused by the customer, or missing packaging may not be eligible. If your item arrives defective, damaged, or incorrect, please contact us promptly with your order details and photos. We review each case carefully to provide the best possible solution.
Exchange Process
If you need a different item, our exchange process helps you make the change with as little hassle as possible. Exchanges are generally handled for qualifying products that meet the same unused and unopened condition requirements listed in our return policy. Start by reaching out to our support team with your order number and the reason for the exchange. Our team will guide you through the next steps and explain any return shipping requirements. Once we receive and inspect the item, we will confirm the exchange and work to send the replacement as quickly as possible. Stock availability may affect timing.
Refunds and Support
Once a return is approved and received, refunds are processed according to the original payment method whenever possible. Please allow time for inspection and processing before the refund appears in your account. Depending on your bank or card provider, additional time may be needed after we issue the refund. Shipping fees may not be refundable unless the return is related to an error on our part or a damaged product. If you have questions about your order, our support team is ready to help. We value clear communication and want every customer to feel confident when shopping with Parfum Celeste.
